Privacy Policy
Last updated: 12 August 2026
Neutreens is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding it.
1. Information We Collect
When you use our website or place an order, we may collect the following:
- Name, email address, and phone number
- Delivery and billing addresses
- Payment transaction references (we do not store full card details)
- Order history and preferences
- Device and browsing information via cookies
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to customer support queries
- Improve our website and product offerings
- Send promotional emails (only if you opt in)
3. Data Sharing
We do not sell or rent your personal data to third parties. We may share data with:
- Courier and logistics partners for delivery
- Payment processors (Razorpay) for secure transactions
- Service providers who assist us in operating the website
All third parties are required to keep your information confidential and use it only for the specified purpose.
4. Cookies
We use cookies to enhance your browsing experience, remember your cart, and analyse website traffic. You can disable cookies in your browser settings, though this may affect website functionality.
5. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our checkout is SSL encrypted.
6. Data Retention
We retain your data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. You may request deletion of your account data at any time.
7. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us directly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to our support team.